Cruise & Airline CX Roadmap Integration
Service Description
Unify the air-to-sea-to-land journey with seamless luxury logic. StellarRose designs experience integration roadmaps that link air, cruise, and land experiences into a signature flow. Ideal for cruise brands expanding with jet charters, or UHNW lifestyle brands looking to own the full journey. What You Gain: Total guest experience continuity from door to destination. Deliverables: End-to-end guest journey map Integrated SOPs and handoffs Air/cruise/land brand experience toolkit KPIs: Upsell conversion, booking retention, holistic satisfaction. For: Luxury cruise lines, premium travel brands, concierge service firms.
Cancellation Policy
Professional Standards for All Private Bookings and Signature Services At StellarRose Collective, we are committed to excellence, discretion, and reliability in every client engagement. To protect the time and quality of both parties, all bookings are governed by the following terms: ⸻ Booking & Scheduling • All services are by confirmed appointment only. • Bookings may be made up to 30 days in advance. • Minimum notice required: 2 days prior to engagement for standard services. • Last-minute bookings (<24 hours) are accepted subject to availability and a surge fee may apply. ⸻ Cancellations & Rescheduling • Cancellations must be made at least 48 hours in advance. • Cancellations made within 48 hours will incur a 50% cancellation fee. • No-shows or cancellations under 24 hours will be charged in full. • One-time rescheduling is allowed with at least 48 hours’ notice. ⸻ Client Responsibilities • Clients must submit service briefs, project materials, and expectations a minimum of 48 hours in advance. • Engagements requiring customization (e.g., training, audits, framework design) depend on timely input and collaboration. • For all project-based and advisory services, a signed consultancy agreement and deposit are required prior to start. ⸻ International Engagements For overseas, or on-site services (e.g., hotel or airline audits, training delivery, workshops): • Travel and accommodation must be shouldered by the client, including: – Business-class airfare (or equivalent) – Hotel accommodation (4-star minimum) – Ground transport (airport/hotel/site) – Per diem or full meal provision where applicable Professional Assurance We honor your time, brand, and discretion—and expect the same respect in return. Our goal is to deliver service experiences that are not only luxurious but seamless and reliable.